Terms and Conditions

By using our services, you agree to abide by the following terms and conditions. Please read them carefully:

1. Provision of Medical Services

Medical services are provided in accordance with approved professional standards by qualified medical staff.

The complex reserves the right to modify or improve the services provided to meet patients’ needs.

2. Appointment Scheduling

Patients are advised to book appointments in advance to receive the service.

If you are more than 15 minutes late for your scheduled appointment, it may be canceled or rescheduled.

Please notify us of any cancellations at least 24 hours before the appointment.

3. Confidentiality and Privacy

The complex is committed to maintaining the confidentiality of all patients’ personal and medical information in accordance with applicable regulations in the Kingdom of Saudi Arabia.

Patients’ data is used only to improve the services provided and will not be shared with third parties without written consent.

4. Payments and Fees

Fees for medical services must be paid at the time of service delivery.

Any refunds will be processed according to the complex’s refund policy.

5. Liability

The complex is not responsible for medical outcomes that may vary from one patient to another, as treatment depends on each patient’s individual condition.

Please follow the recommended medical instructions to ensure the best results.

6. Compliance with Regulations

Patients and their companions must comply with the complex’s internal regulations and instructions.

The complex reserves the right to refuse service to anyone who violates the regulations or causes any disturbance.

7. Changes to Terms and Conditions

The complex reserves the right to amend these terms and conditions at any time. Updates will be published on the official website.

If you have any questions or comments regarding the terms and conditions, please contact us via email at: info@swanclinics.com or by phone at: +966 55 914 9111.